Customer Service

Our customers are at the core of everything we do. Achieving world class performance is built on two things – our relationship with customers and the levels of service we provide them. But it does not stop there. Maintaining industry-leading levels of performance is achieved through programs of continuous improvement. That is what our customer service philosophy is all about.

Global Solutions Implementation

Our Global Implementation Group combines world-class supply chain knowledge with disciplined project management to meet your strategic objectives.

Account Management

Our Global Account Management program fosters collaboration, leverages best practices and supports global consistency for our customers.

Service Quality

Continuous quality improvement with comprehensive reporting that employs Lean and Six Sigma tools drive continuous improvement in processes and performance.

Global Security

As part of the global focus on security, APL Logistics participates in global security initiatives designed to help build a stronger, more secure supply chain.

Centers of Excellence

Our teams bring you depth of expertise and breadth of experience gained from different territories and market sectors.

Other Services

Supply Chain Engineering

Our Global Engineering team plays a critical role to quality customer service. They bring best practices to the table to ensure industry-leading levels of performance. With years of experience serving our own customers, the team is well-equipped to help you simplify and re-engineer processes to achieve significant supply chain improvements.

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